Overview:
- Return Period: You may request a return within 30 days from the day your order is delivered
- Restocking Fees: There are no restocking fees
- Refund Timeline: Refunds are issued within about 7 days once approved
- Return Shipping: Return shipping costs are handled by the customer
Eligibility for Returns
The return window stays open for 30 days after delivery. If you decide to send something back, start by contacting us at support@asheville-furniture.com and include your order details. Items need to be unused and kept in their original form, including packaging and tags. Requests sent after the 30-day period will not be reviewed.
How to Return an Item
- Get in touch first: Email support@asheville-furniture.com with your order number and a short explanation. Returns that arrive without prior contact may not be accepted.
- Wait for next steps: After your request is checked, we will send instructions on how to proceed.
- Pack the item: Make sure everything is packed in a way that helps prevent damage during shipping.
- Shipping costs: The return shipment is arranged and paid by the customer.
Refund Process
Once the item is returned and reviewed, the refund is sent back to the original payment method. This step takes around 7 days. Depending on your bank or provider, the final timing may differ.
Product Exchanges
If you want to switch an item, contact us at support@asheville-furniture.com with what you would like instead. We will explain how to move forward with the exchange.
Order Issues
If your order arrives damaged or not as expected, take a clear photo and send it to support@asheville-furniture.com. We will review the situation and offer a suitable solution, such as a replacement.
Order Changes and Cancellations
If you need to cancel or modify your order, please reach out to us as soon as possible at support@asheville-furniture.com. Requests can typically be accommodated before the order enters processing or shipping. Once an order has been processed or dispatched, changes or cancellations are no longer possible.
More information is available in our Terms of Service.
Reach us:
Email: support@asheville-furniture.com
Phone: +12513178453
We are here for you from 9:00 AM to 5:00 PM CST (Monday - Friday)
Our support team typically gets back to you within 24 hours on business days.
Store Name: Asheville Furniture
Business Address:
1956 Ada Ln
Cordova
TN 38016
United States
Warehouse Address:
Šenflukova 328
254 01
Jílové u Prahy
Czech Republic