What’s your return policy?
You can send most items back within 30 days after delivery as long as they’re unused and in their original condition. Furniture needs to be unassembled and still in its original packaging. Just reach out to our support team to start the return process.
How long do refunds take?
Once we receive and check your return, refunds are usually issued within 7 days. After that, your bank or payment provider may need a little extra time to show the money in your account.
What are your shipping options and delivery times?
We offer free shipping across the United States. Orders are usually processed within 0–1 business day, and delivery typically takes about 5–10 business days after the order is shipped. We work with reliable carriers like UPS, USPS, and FedEx.
How can I contact customer service?
You can email us anytime at support@asheville-furniture.com or use the Contact Form during business hours. Our team is available Monday–Friday, 9:00 AM to 5:00 PM CST.
What payment methods do you accept?
We accept a variety of payment methods, including:
- Visa
- MasterCard
- American Express
- Discover
- JCB
- UnionPay
- Elo